How cancellations, failures, and refunds are handled

Wallet add-money flows are verified after the payment provider reports success and the server confirms the signature or settlement status. If a gateway attempt fails or cannot be verified, the amount is not treated as a completed wallet credit.

Membership purchases are recorded against the user's account. Where an active membership is allowed to be exited under the platform rules, the refundable amount is calculated after considering benefits already issued and any deductions defined in the business logic.

Recharge requests may move through pending, success, failed, or refunded states. If a recharge fails after payment capture, the system routes the refund according to the product flow configured for the portal and updates the user record accordingly.

Order cancellations, returns, or refunds depend on order status, stock handling, and administrative review. Delivered, cancelled, returned, or refunded states are tracked inside the portal so the user can review the outcome in account history.

Refund timelines vary by transaction type, provider response, and verification requirements. Users should contact support with the relevant transaction reference if a pending or failed status needs clarification.