FAQ

Answers to common questions about access, checkout, and support

This page helps users and verification partners understand how the portal handles authentication, transactions, and public policy access.

Do I need an account before making a payment?

Yes. Live transactions happen after OTP-based login so the portal can map wallets, rewards, orders, subscriptions, and compliance records to the correct user account.

What can I pay for on Ziptopay?

The portal currently supports wallet top-ups, memberships, product orders, and service payments such as prepaid, postpaid, DTH, and electricity.

How are failed payments or failed recharges handled?

If a transaction fails during processing, the system marks it accordingly and routes refunds based on the applicable product flow described in the refund policy.

Why is KYC required in some cases?

KYC helps the business meet compliance obligations for wallet usage, withdrawals, and identity verification before certain benefits or payouts are released.

Where can I find the checkout flow for verification?

A public checkout preview is available on the site for merchant verification, while live payment collection happens only after the user signs in.